SHIPPING
&
POLICIES
HEALTH GUARANTEE
Every dragon purchased from us has a 2-week health guarantee. All dragons for sale are extremely healthy, flexible eaters. They already have a balanced diet of greens as well as various insects.
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Don't be alarmed if your dragon's appetite has decreased during the first few days after arriving at their new forever home. It's common and they will need some time to adjust. However, if they continue to refuse to eat, please contact us right away.
Any questions or queries you may have, please bring them to our attention. We will always try our best to give you a fast and detailed response.
SHIPPING & REFUND POLICY
All of our shipping is handled via Reptile Express. For next-day delivery to your door or nearest Canada post location, shipments can be made every Monday to Wednesday.
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Under the condition that you are home and available to accept the package at the door, we guarantee the live delivery of your animal.
LIVE ARRIVAL GUARANTEE
We guarantee the live arrival of any animal(s) purchased through us. In the unfortunate case where the animal(s) are dead on arrival (D.O.A.) we will replace the animal with another of your liking. However, for this live arrival guarantee to be valid we must be notified within 30 minutes of the tracking number marking your package as delivered. In this notice, we must receive pictures/videos/etc of the animal as proof. This guarantee is void if the recipient is not home to receive the package.
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A tracking number will be provided to keep you up to date regarding the location of the shipment.
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We don't refund shipping costs.
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Worldwide shipping is available (Europe, the United States, and Asia). Please CONTACT US for shipping prices if you are not located in the US or Canada!
PAYMENT
A 50% deposit is required to hold a dragon (ONLY applies to dragons priced CAD$800+). No deposit necessary for regular purchases.
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Pick order of dragons is first come first serve. We cannot promise the availability of a dragon unless a hold is deposited.
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** IF YOU RESIDE IN ANY COUNTRY OUTSIDE CANADA, WE ACCEPT WIRE TRANSFER **
OUR PAYPAL IS CURRENTLY HAVING TECHNICAL DIFFICULTIES
We do NOT accept cashiers/bank checks.
All dragons plus shipping fees must be prepaid before shipping.
SEXING
Although we try our best to sex our baby dragons, we cannot guarantee 100% accuracy. 90-95% of the time we are correct in determining their sex.
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If by circumstance you end up receiving the opposite of your preferred sex, we cannot issue any sort of refund whatsoever.